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Faculty of engineering and natural sciences, University of Zenica , Zenica , Bosnia and Herzegovina
Institut za privredni inženjering , Zenica , Bosnia and Herzegovina
Institut za privredni inženjering , Zenica , Bosnia and Herzegovina
Institute Kemal Kapetanović, University of Zenica , Zenica , Bosnia and Herzegovina
ISO 9001 is an international standard that includes requirements for a quality management system in
a business organization that it must meet in order to operate in compliance with internationally
recognized standards.
Benefits of implementing this standard in organizations are large and besides the ability to sell and
produce their products or services in accordance with the requirements they also increase customer
satisfaction with the fulfillment of applicable legal regulations.
This standard so far has had more changes and issues with the aim of testing, planning and
improvement of the situation in organizations of all types and sizes. The revision of the ISO
9001:2015 standardization trying to raise the level of management organization in the global market.
In this paper are given news in standard ISO 9001, which will be entered in the version of the
standard called ISO 9001:2015, as well as improvement that these changes bring.
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